Cancellation Policy - What's Cookin

Quick Summary

✅ Cancel anytime - No cancellation fees
✅ Keep Monthly/Annual access until end of billing period
✅ One-time unlock purchases do not auto-renew
✅ No refunds for current period (standard policy, except where required by law)
✅ Automatic downgrade to free tier after expiration

How to Cancel Your Subscription (Monthly or Annual)

Method 1: Google Play Store (Recommended for Android)

Open the Google Play Store app on your Android device
Tap the menu icon (three horizontal lines) in the top left
Select "Subscriptions"
Find "What's Cookin" in your subscription list
Tap "Cancel Subscription"
Confirm cancellation

Method 2: Through the App (when available)

Open the What's Cookin app
Navigate to Account Settings
Select "Subscription"
Tap "Cancel Subscription"
Follow the prompts to complete cancellation

Method 3: Contact Support

If you need assistance canceling, contact our support team:

Email: info@whatscookin.online
Include your account email and subscription details

One-time unlock (unlock_once) purchases are not subscriptions and cannot be canceled once completed, except where required by law.

When Cancellation Takes Effect

Important: You Keep Access Until Period Ends

When you cancel your subscription:

✅ Your subscription remains active until the end of your current billing period
✅ You continue to have full access to all premium features
✅ You will not be charged for the next billing period
⚠️ No refund is provided for the current billing period

Example Timeline

Scenario: You start a subscription on January 1st and cancel on January 15th

January 1-31: Full premium access (already paid)
January 15: You cancel subscription
January 16-31: Still have premium access (until period ends)
February 1: Account reverts to free tier (5 recipes/day)
February 1: No charge for February (cancelled)

Refund Policy

Standard Refund Policy

Refunds are handled according to the policies of the payment processor and applicable consumer law:

Google Play Store Refunds

Google Play Store manages refunds for Android app subscriptions and one-time purchases
You may be eligible for a refund if you cancel within Google Play's refund window
Refund eligibility is determined by Google Play policies
To request a refund, contact Google Play Support

Consumer Protection

We comply with all applicable consumer protection laws. If you believe you are entitled to a refund under local consumer protection laws, please contact us with details.

What Happens After Cancellation

Immediate Effects

✅ Subscription is marked for cancellation
✅ Auto-renewal is disabled
✅ You receive a confirmation email
✅ No further charges will be made

After Billing Period Ends

⚠️ Premium features are disabled
⚠️ Recipe limit reduces from 20 to 5 per day
⚠️ Full recipe details may become restricted
⚠️ Premium-only features become unavailable
✅ Your account data is preserved
✅ You can resubscribe at any time

Reactivation

Resubscribing

If you cancel and want to resubscribe:

You can resubscribe at any time through the App or Google Play Store
Your previous account data will be restored
Premium features will be immediately reactivated
You will be charged the current subscription price

Special Circumstances

Technical Issues

If you cancel due to technical issues with the App, please contact support. We may offer:

Technical assistance to resolve issues
Extended trial period (at our discretion)
Account credit for service interruptions

Billing Errors

If you were charged incorrectly:

Contact support immediately with transaction details
We will investigate and correct any billing errors
Refunds will be processed if an error is confirmed

Auto-Renewal Management

Turning Off Auto-Renewal

You can turn off auto-renewal without canceling your current subscription:

This allows you to use the current period without renewal
Your subscription will expire at the end of the current period
You can turn auto-renewal back on at any time

Renewal Notifications

You will receive notifications:

Before each automatic renewal
When your subscription is about to expire
When your subscription has expired

Contact for Cancellation Issues

If you experience any issues canceling your subscription:

Email: support@whatscookin.app
Subject: "Subscription Cancellation Request"
Include: Your account email and subscription details
Response Time: We aim to respond within 24-48 hours

Policy Updates

This Cancellation Policy may be updated from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the service after policy changes constitutes acceptance of the updated policy.